www.hawaii-aloha.com – Two years ago NCL, Norwegian Cruise Line, pulled three of its four ships out of Hawaii citing problems with their competition and lack of profitability. At that time it was a big blow to the tourism industry here and came as a big surprise because the Pride of Hawaii, a brand-new ship wasn’t even in service for an entire year before it got the 86. Part of the problem was management. Weekly cruises around the Hawaiian Islands was something that hadn’t been tried here for many years. As a result, it got off to a very rocky start with lots of consumer complaints. Many of the complaints centered around issues about the ships work force, which by law, must be American only. Many felt that Americans could not do as good a job at customer service as the foreign flagged ships.

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